LIMITED PRODUCT WARRANTY
LOCO Scooters warrants the original purchaser that your Electric Scooter shall be free from defects in materials and workmanship under normal use during the warranty period. Except otherwise provided by applicable law, the warranty lasts and is provided by LOCO for 2 years (1 year for Fiido, Engwe, Kugoo, Zero & kids scooters). Notwithstanding the foregoing clause, LOCO Scooters does not exclude, limit or suspend the minimum legal warranty period imposed by applicable law. LOCO Scooters does not warrant the operation of the Product will be uninterrupted or error-free.
If an original manufacturing defect is found and a valid claim is received by LOCO Scooters within the Warranty Period, we will either (1) repair the Product at no charge, using new or refurbished replacement parts, (2) replace the Product with a new or refurbished product, or (3) refund the Product, excluding potential shipping costs. In the event of a defect, to the fullest extent permitted by law, these are your sole and exclusive remedies. LOCO Scooters reserves the right to use original or non-original parts for repairs undertaken. Non-original parts used will always be to the same specification as original parts. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.
HOW TO OBTAIN WARRANTY SERVICE
In accordance with applicable law, we may require the customer to furnish proof of purchase details and warranty card with identifying serial number of the Product.
Overall Return Guidelines are applicable only to products purchased by you directly from LOCO Scooters. All returns must meet the overall guidelines in order for the individual return policy to apply. All product returns require a return order number. You may obtain a return order number by contacting LOCO Scooters warranty support service through email to firstname.lastname@example.org. Return shipping costs may be deducted from your refund depending on the reason for return (eg. if a return was initiated for a defective product that powers on and works properly upon inspection). Products that are received by LOCO Scooters in any of the following conditions are not eligible for return and will be rejected; Any product not purchased from LOCO Scooters, any product with missing, damaged, altered, or otherwise unreadable serial number label, any product that exhibits physical damage, any product which appears tampered with, customised, or altered in any way by the user or a party connected with, or under the instruction of the user.
LIMITATIONS AND EXCLUSIONS
Batteries are covered by the warranty for the first year or the first 10,000 km travelled, whichever comes first. Consumable items and items subject to wear and tear are not covered by warranty. These items require service and replacement at intervals and they are outlined below for clarity;
The warranty covers original manufacturer defects. The warranty will be void if the part which is submitted for repair or maintenance demonstrates signs of misuse or handling that is contrary to the instructions set out in the user manual including but not limited to inappropriate use or incorrect maintenance and storage or signs of crash damage.
The warranty will be void if the part which is submitted for repair or maintenance demonstrates signs of alteration or customisation by the user or any party connected to, or instructed by the user.
No warranty is provided for spare parts supplied by LOCO and installed either by the customer or a connected party other than LOCO Scooters Ltd.
Damage caused to the product by the ingress of water is not covered by the limited warranty. It is your responsibility to familiarise yourself with the ingress protection (IP) rating of your electric scooter and only use the product in line with this IP rating. Most electric scooters should not be used in wet conditions, when it is raining or when the ground is wet - unless they have been additionally waterproofed. If you have purchased the waterproof version of your scooter then the warranty includes water damage for the first 12 months. If there is evidence of any interference with the waterproofing installed by LOCO Scooters, or if the waterproof dashboard cover is missing or has been removed, this extension of the warranty will be void.
Any non-stock firmware alterations made by the user will render this limited warranty void. Non-stock firmware may also create a fire hazard due to the risk of melted cabling internally.
Items such as brakes, folding mechanisms and other adjustable parts require periodic servicing and adjustment to ensure safety and optimum performance. It is the responsibility of the owner to ensure that all adjustable parts are secure and safe for use – if any doubt arises please contact LOCO Scooters on 01 5242062. Care should be taken to routinely ensure that all nuts and bolts are securely tightened and not loose or missing.
REPAIRS AND SERVICING
For the duration of the limited warranty period, all repairs and servicing is the be undertaken exclusively by LOCO Scooters or authorised partners. Any such work undertaken by an unauthorised party will render the limited warranty void. It is the intention of this notice to establish the provisions of this limited warranty in a transparent and accessible manner. LOCO Scooters may, at its discretion, make an exception to the above where reasonable. It will be the sole decision of LOCO Scooters to make such exceptions in this regard.
SERVICE & REPAIR WARRANTY
We endeavour to ensure that all electric scooter repairs undertaken by LOCO Scooters are to an exceptional standard. We use manufacturer original parts where available and in the absence of original manufacturer spare parts we use spurious parts to the same specification as the original.
For the period of 30 days following any repair carried out by LOCO Scooters a full parts and labour warranty applies. That is to say that if a part installed by LOCO Scooters fails within 30 days of its installation, due to an original defect in the part used or its installation, LOCO Scooters will provide a new part and install it at no cost to the customer. For the subsequent period up to 11 months, the warranty applies only to the part. That is to say that if a part installed by LOCO Scooters fails between 31 and 365 days after its installation, due to an original defect in the part used, LOCO Scooters will provide a new part free of charge and the labour cost involved in completing the repair will be borne by the customer.
Exclusions to the service and repairs warranty are the same as those exclusions to the original product warranty which are;
Shipping to the Republic of Ireland
Shipping is free for all orders over €100 (Within the Republic of Ireland).
For all remote orders paid for by card on our website or over the phone, delivery is typically 1 - 5 business days from the time of purchase, via our shipping partner DPD. Within the greater Dublin area a LOCO delivery driver will deliver most orders in 1-3 business days.
If you have any specific requirements in relation to delivery please note these on your order or give us a call on 01 5242062 to let us know and we will always do our best to accommodate you.
Shipping to Great Britain
We ship to Northern Ireland, the UK, Scotland and Wales (Great Britain). Shipping to Great Britain is typically 2-5 business days.
The pricing noted on the website includes import tax and customs duty and is accounted for by LOCO Scooters. You do not need to worry about VAT or customs duty after purchase.
To ship to Great Britain, we need a valid address, postcode, email and phone number to pass on to our shipping partner (DPD).
Please contact us to organise the delivery of heavy goods (orders over 25kg). We may need to quote you shipping costs and delivery times ahead of purchase.
For queries with regards to deliveries, please contact email@example.com and we reply as soon as possible.
Click and Collect
If you would prefer to click and collect then we can facilitate this. Our policy is to request that you present the card used for the purchase when collecting your order to ensure that the correct person is collecting the order. This policy is applied in the strictest of terms.
When we suspect that an order my be fraudulent or have any other reason to query the validity of the order or the person placing the order, we reserve the right to withhold the release of the goods until we have satisfied ourselves that the order is genuine.
Please be aware that for all electric scooters shipped, it is clear from the packaging that it is an electric scooter. You may wish to nominate a different address for delivery, other than your own, if you are ordering an electric scooter as a gift.
Loco Scooters Limited.
In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
The cooling off period expires 14 days after the day you received your goods. For service contracts, the cooling off period expires 14 days after the day you concluded the contract. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.
After 14 days since you received your order have elapsed, you do not have an entitlement to a refund or exchange. We may, however, consider offering you a store credit, at our discretion.
If you buy goods in our shop in person, you have no EU legal right to return the goods (for exchange or refund) unless the item is faulty. However, we may consider an exchange or credit note on a case by case basis and with a deductible restocking fee.
No refunds or exchanges will be offered on any items bought in a sale or at a discount. This does not affect your statutory rights in any way - you are still entitled to, and will be provided your full warranty and after sales support.
How To Cancel A Purchase
You must inform us that you want to cancel your purchase / return the goods in “as new” condition, at which point we will provide you with our returns form and upon completion of this form you may return the goods to us. LOCO Scooters defines “as new” as unused, boxed in original packaging and including any accessories in their original packaging and condition. We may refuse to accept a return or deduct from the refund any reasonable amount in the event that goods returned are not “as new”. The cost of returning the goods is borne by the customer.
You must send the goods back within 14 days of informing us of your intention to return the goods.
We will inform you of any applicable charges before you return the goods to us, as is our obligation.
Getting A Refund
We will provide you with a refund within 14 days of receiving your cancellation request. However, we may delay refunding you if we haven’t received the goods or evidence that you’ve returned them.
Your refund will include any shipping charges you paid when you made your purchase. However, we may charge you delivery costs if you specifically requested non-standard delivery (such as express delivery).