Shipping policy
Christmas 2024 Shipping
All orders placed from the 23rd of December to the 1st of January will be shipped on the 2nd of January 2025. All advertised delivery times for orders placed during this period will commence from the 2nd of January. This does not apply to items which are advertised as "pre-order" and you should consult the product page on site, or contact us for a delivery timeline before you place an order for any pre-order item.
The following does not apply to pre-order items and you should consult the product page onsite, or contact us for a delivery timeline before you place your order.
All items on our website listed as "in stock" are held in stock by us in Dublin and ready to ship/deliver or for collection. Customised items that require an upgrade, such as upgrading to solid tyres require us to unbox the scooter and carry out the required upgrade in our service centre. As such, normal delivery timelines may not apply to these orders, depending on how busy our service centre is at the time of ordering.
Shipping to the Republic of Ireland
We use DPD & UPS to ship nationwide in Ireland, within the EU and to the UK. For oversized items that cannot be shipped using standard couriers, or may need to be shipped on pallets, we use third party hauliers and such oversized items cannot be tracked in the same way that parcels shipped with UPS & DPD can, and delivery times may be slightly longer. In the Dublin area, we use our in house fulfilment team to make deliveries in person.
For all remote orders paid for by card on our website or over the phone, delivery in ROI is typically 1 - 3 business days from the time of purchase via our shipping partners DPD & UPS. This may change due to the variable nature of stock, and if your order requires modification such as puncture proof tyres installed. If you place your order after 5pm on a weekday, or at any time over the weekend, it is considered to have been placed at 9am the day after or Monday, and the delivery timeline of 1-3 business days applies from then. All DPD branches act as separate entities and in some cases, local depots may require you to collect your item from their depot, in the event that it is particularly heavy and their driver is unwilling to deliver it.
If you have any specific requirements about delivery, please note these on your order or call us at 01 5242062 to let us know, and we will always do our best to accommodate you.
Shipping to the UK
We ship to Northern Ireland, England, Scotland and Wales. Shipping to the UK is typically 2-5 business days. We cannot guarantee shipping times to parts of the UK that are remote or any Islands. This may change due to the variable nature of stock, and if your order requires modification such as puncture proof tyres installed. If you place your order after 5pm on a weekday, or at any time over the weekend, it is considered to have been placed at 9am the day after or Monday and the delivery timeline of 2-5 business days applies from then.
The pricing noted at checkout includes customs duty, taxes and VAT. You do not have to worry about any further charges after checkout and payment.
For shipping to the UK, we need a valid address, postcode, email and phone number to pass on to our shipping partner (DPD or UPS). For oversized items that cannot be shipped using standard couriers, or may need to be shipped on pallets, we use third party hauliers and such oversized items cannot be tracked in the same way that parcels shipped with UPS & DPD can, and delivery times may be slightly longer. All DPD branches act as separate entities and in some cases, local depots may require you to collect your item from their depot, in the event that it is particularly heavy and their driver is unwilling to deliver it.
For queries relating to deliveries, please contact info@locoscooters.ie and we reply as soon as possible.
Click and Collect
If you prefer to click and collect, then we can facilitate this. Our policy is to request that you present the card used for the purchase when collecting your order to ensure that the correct person is collecting the order. This policy is applied in the strictest of terms.
When we suspect that an order may be fraudulent or have any other reason to query the validity of the order or the person placing the order, we reserve the right to withhold the release of the goods until you have satisfied us that the order is genuine. In such circumstances, we will invoke our right to apply our anti-fraud policy.
Packaging
Please be aware that for all electric scooters and e-bikes shipped, it is clear from the packaging that it is an electric scooter or e-bike. You may wish to nominate a different address for delivery other than your own if you are ordering an electric scooter as a gift.
Pre-order items including electric bikes
The above delivery timelines do not apply to electric bikes or any other items purchased as a pre-order. Where an item is set to pre-order on our website, the estimated delivery timeline is typically indicated on the product. Where no estimated delivery time is listed, please contact us to obtain an estimated delivery timeline before making your purchase. Pre-order items are non-cancellable once the order has been placed, the information is presented clearly on our website to inform the customer that the item is not in stock, and will be subject to a delivery time other than that which is set out in this policy or in the checkout.