Shipping policy

Shipping to the Republic of Ireland

We use DPD & UPS to ship nationwide in Ireland, within the EU and to the UK. For oversized items that cannot be shipped via standard couriers, or that may need to be shipped on pallets, we use third-party hauliers. These items cannot be tracked in the same way as parcels shipped with UPS & DPD, and delivery times may be slightly longer. In the Dublin area, we sometimes use our in-house fulfilment team to make deliveries in person.

For all online orders, delivery in ROI is typically 1-3 business days from purchase, via our shipping partners DPD & UPS. This may change due to stock availability, and if your order requires modification. We do our best to ensure that products with longer delivery timelines specify the shipping date on the product page when they do not align with our general shipping timelines.

If you place your order after 5pm on a weekday, or at any time over the weekend or on an Irish public holiday, it is considered received by us at 10 am on the next business day, and the delivery timeline applies from then. Business days are Monday to Friday, excluding Irish public holidays. For example, if you place your order at 7pm on a Thursday, it is considered received by us at 10am on Friday, and by Monday, it will have been 1 business day since you placed the order.

All DPD branches operate as separate entities, and in some cases, local depots may require you to collect your item from their depot if it is particularly heavy and their driver is unwilling to deliver it.

For delivery-related queries, please contact info@locoscooters.ie, and we will respond as soon as possible.

Shipping to Mainland UK (excluding Northern Ireland)

We ship to England, Scotland and Wales (referred to as Mainland UK) from our Dublin fulfilment centre. Shipping to mainland UK is typically 3-7 business days. We cannot guarantee shipping times to parts of the UK that are remote, or any Islands. This may change due to stock availability, and if your order requires modification. We do our best to ensure that products with longer delivery timelines specify the shipping date on the product page when they do not align with our general shipping timelines.

The pricing noted at checkout includes customs duty, taxes and VAT. You do not have to worry about any further charges after checkout and payment - we will pay all associated customs charges and import VAT.

For shipping to Mainland UK, we need a valid address, postcode, email and phone number to pass on to our shipping partner (DPD or UPS). For oversized items that cannot be shipped via standard couriers, or that may need to be shipped on pallets, we use third-party hauliers. These items cannot be tracked in the same way as parcels shipped with UPS & DPD, and delivery times may be slightly longer. All DPD branches operate as separate entities, and in some cases, local depots may require you to collect your item from their depot if it is particularly heavy and their driver is unwilling to deliver it.

For delivery-related queries, please contact info@locoscooters.ie, and we will respond as soon as possible.

Shipping to Northern Ireland

We ship to Northern Ireland from our Dublin fulfilment centre. For orders with a gross weight under 25kg, shipping to NI typically takes 1-3 business days via DPD. For orders with a gross weight over 25kg (oversize shipments), shipping to NI typically takes 7-10 business days via a pallet shipping network. For oversize shipments, £49 pallet delivery fee will be added at checkout. This may change due to stock availability, and if your order requires modification. We do our best to ensure that products with longer delivery timelines specify the shipping date on the product page when they do not align with our general shipping timelines.

The price shown at checkout is the final price, and no customs duties or VAT apply to orders shipped from Dublin to NI.

For shipping to NI, we need a valid address, postcode, email and phone number to pass on to our shipping partner (DPD or UPS). For oversized items that cannot be shipped via standard couriers or require pallet shipment, we use third-party hauliers. These items cannot be tracked in the same way as parcels shipped with UPS & DPD, and delivery times may be slightly longer. All DPD branches operate as separate entities, and in some cases, local depots may require you to collect your item from their depot if it is particularly heavy and their driver is unwilling to deliver it.

Shipping to Mainland Europe (Pan-EU)

We ship to countries across Mainland Europe from our Dublin fulfilment centre. Shipping to Mainland Europe typically takes 7-10 business days, depending on the destination country and local delivery network. This may change due to stock availability, if your order requires modification, or if delivery is being made to a remote location. We do our best to ensure that products with longer delivery timelines specify the shipping date on the product page when they do not align with our general shipping timelines.

Our standard shipping fee for Mainland Europe is €59, however shipping charges may vary for certain destinations, remote regions, islands, or oversized items. The applicable shipping fee will always be displayed at checkout before payment.

If you place your order after 5pm on a weekday, or at any time over the weekend or on an Irish public holiday, it is considered received by us at 10am on the next business day, and the delivery timeline applies from then. Business days are Monday to Friday, excluding Irish public holidays. For example, if you place your order at 7pm on a Thursday, it is considered received by us at 10am on Friday, and by Monday, it will have been 1 business day since you placed the order.

Orders are typically fulfilled from our Dublin warehouse. However, where necessary, we may fulfil certain orders from our European warehouse in Poland to improve stock availability and delivery times.

The price shown at checkout includes all applicable VAT and taxes where required. There will be no additional charges payable to the courier upon delivery unless otherwise stated at checkout.

For shipping to Mainland Europe, we require a valid delivery address, postcode, email address and phone number to pass on to our shipping partner. For oversized items that cannot be shipped via standard couriers, or that require pallet shipment, we use third-party hauliers. These items cannot be tracked in the same way as parcels shipped with DPD or UPS, and delivery times may be slightly longer.

We cannot guarantee shipping times to remote regions, islands or locations that require specialist delivery services. Delays may occasionally occur due to customs inspections, local carrier issues or circumstances outside of our control.

For delivery-related queries, please contact info@locoscooters.ie and we will respond as soon as possible.

Click and Collect

If you prefer to click and collect, then we can facilitate this. Our policy is to request that you present the card used for the purchase when collecting your order to ensure the correct person collects it. This policy is applied in the strictest of terms.

When we suspect that an order may be fraudulent or have any other reason to query the validity of the order or the person placing the order, we reserve the right to withhold the release of the goods until you have satisfied us that the order is genuine. In such circumstances, we will invoke our right to apply our anti-fraud policy.

Packaging

Please be aware that, for all electric scooters and e-bikes shipped, the packaging clearly indicates that they are electric scooters or e-bikes. You may wish to nominate a different address for delivery other than your own if you are ordering an electric scooter as a gift.

Pre-order items, including electric bikes

The above delivery timelines do not apply to electric bikes or any other items purchased as a pre-order. When an item is set to pre-order on our website, the estimated delivery timeline is typically displayed on the product page. Where no estimated delivery time is listed, please contact us to obtain an estimated delivery timeline before making your purchase. Pre-order items are non-cancellable once the order has been placed. The information is clearly presented on our website to inform the customer that the item is out of stock and will be subject to a delivery time different from that set out in this policy or at checkout.

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