The following does not apply to pre-order items and you should consult the product page onsite, or contact
us for a delivery timeline before you place your order.
All items on our website listed as "in-stock" are held in stock by us in Dublin and ready to ship/deliver
or for collection. Customised items that require an upgrade, such as upgrading to solid tyres require us
to unbox the scooter and carry out the required upgrade in our service centre. As such, normal delivery
timelines may not apply to these orders, depending on how busy our service centre is at the time of
ordering.
Shipping to the Republic of Ireland
We use DPD & UPS to ship nationwide in Ireland, within the EU and to the UK. For oversized items that
cannot be shipped using standard couriers, or may need to be shipped on pallets, we use third party
hauliers and such oversized items cannot be tracked in the same way that parcels shipped with UPS & DPD
can, and delivery times may be slightly longer. In the Dublin area, we use our in house fulfilment team to
make deliveries in person.
For all remote orders paid for by card on our website or over the phone, delivery in ROI is typically 1 -
3 business days from the time of purchase via our shipping partners DPD & UPS. This may change due to the
variable nature of stock, and if your order requires modification such as puncture proof tyres installed.
If you place your order after 5pm on a weekday, or at any time over the weekend, it is considered to have
been placed at 9am the day after or Monday, and the delivery timeline of 1-3 business days applies from
then.
If you have any specific requirements in relation to delivery please note these on your order or give us a
call on 01 5242062 to let us know and we will always do our best to accommodate you.
Shipping to the UK
We ship to Northern Ireland, England, Scotland and Wales. Shipping to the UK is typically 2-5 business
days. We cannot guarantee shipping times to parts of the UK that are remote or any Islands. This may
change due to the variable nature of stock, and if your order requires modification such as puncture proof
tyres installed. If you place your order after 5pm on a weekday, or at any time over the weekend, it is
considered to have been placed at 9am the day after or Monday and the delivery timeline of 1-3 business
days applies from then.
The pricing noted at checkout includes customs duty, taxes and VAT. You do not have to worry about any
further charges after checkout and payment.
For shipping to the UK, we need a valid address, postcode, email and phone number to pass on to our
shipping partner (DPD or UPS). For oversized items that cannot be shipped using standard couriers, or may
need to be shipped on pallets, we use third party hauliers and such oversized items cannot be tracked in
the same way that parcels shipped with UPS & DPD can, and delivery times may be slightly longer.
For queries with regards to deliveries, please contact info@locoscooters.ie and we reply as soon as
possible.
Click and Collect
If you would prefer to click and collect then we can facilitate this. Our policy is to request that you
present the card used for the purchase when collecting your order to ensure that the correct person
is collecting the order. This policy is applied in the strictest of terms.
When we suspect that an order my be fraudulent or have any other reason to query the validity of the order
or the person placing the order, we reserve the right to withhold the release of the goods until we have
satisfied ourselves that the order is genuine.
Packaging
Please be aware that for all electric scooters shipped, it is clear from the packaging that it is an
electric scooter. You may wish to nominate a different address for delivery, other than your own, if you
are ordering an electric scooter as a gift.
Return Guidelines
Overall Return Guidelines are applicable only to products purchased by you directly from LOCO Scooters.
All returns must meet the overall guidelines in order for the individual return policy to apply. All
product returns require a return order number. You may obtain a return order number by contacting LOCO
Scooters warranty support service through email to repairs@locoscooters.ie. Return shipping costs may be
deducted from your refund depending on the reason for return (eg. if a return was initiated for a
defective product that powers on and works properly upon inspection). Products that are received by LOCO
Scooters in any of the following conditions are not eligible for return and will be rejected; Any product
not purchased from LOCO Scooters, any product with missing, damaged, altered, or otherwise unreadable
serial number label, any product that exhibits physical damage, any product which appears tampered with,
customised, or altered in any way by the user or a party connected with, or under the instruction of the
user.
