Loco Scooters Limited.
In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.
The cooling off period expires 14 days after the day you received your goods. For service contracts, the cooling off period expires 14 days after the day you concluded the contract. If the cooling off period expires on a non-working day, your deadline is extended till the next working day.
After 14 days since you received your order have elapsed, you do not have an entitlement to a refund or exchange. We may, however, consider offering you a store credit, at our discretion.
If you buy goods in our shop in person, you have no EU legal right to return the goods (for exchange or refund) unless the item is faulty. However, we may consider an exchange or credit note on a case by case basis and with a deductible restocking fee.
No refunds or exchanges will be offered on any items bought in a sale or at a discount. This does not affect your statutory rights in any way - you are still entitled to, and will be provided your full warranty and after sales support.
For changes of mind or items returned for a reason other than “faulty”, we refund the value of the product only, and not the amount paid for shipping. We reserve the right to deduct from any refund, the amount of any outlays in relation to shipping or delivery to you, or costs incurred by LOCO in furnishing the item to you.
No refunds or exchanges will be allowed for any electronic spare parts such as controllers, displays, screens, printed circuit boards or LCDs under any circumstances.
The 14 day cooling off period does not apply to orders placed from outside the EU. Regardless of the reason for the return, we reserve the right to deduct from the amount of any non-EU returns, any outlays or expenses incurred by LOCO in furnishing the item to you. This will include any shipping costs as well as any customs or duties paid by LOCO.
How To Cancel A Purchase
You must inform us that you want to cancel your purchase / return the goods in “as new” condition, at which point we will provide you with our returns form and upon completion of this form you may return the goods to us. LOCO Scooters defines “as new” as unused, boxed in original packaging and including any accessories in their original packaging and condition which must be resalable as new. We may refuse to accept a return or deduct from the refund any reasonable amount in the event that goods returned are not “as new”. The cost of returning the goods is borne by the customer and return arrangements must be made by the customer.
You must send the goods back within 14 days of informing us of your intention to return the goods.
We will inform you of any applicable charges before you return the goods to us, as is our obligation.
Getting A Refund
We will provide you with a refund within 14 days of receiving your cancellation request. However, we may delay refunding you if we haven’t received the goods or evidence that you’ve returned them.
We will refund you to the card you used to make the purchase, or in cash if you paid cash. If you paid with One4all or other voucher, we can only refund the One4all card or voucher, so please retain the One4all card or voucher.