LOCO Care for E-Bikes - Terms & Conditions

LOCO Care for E-Bikes (Peace of Mind) — Terms & Conditions - Updated 10.11.26

These terms apply to LOCO Care Peace of Mind for electric bikes. LOCO Care for electric scooters has its own terms and conditions.

1) Quick Summary (Plain English)

LOCO Care Peace of Mind for e-bikes is an annual paid subscription for one specific e-bike (tracked by its frame or serial number). For €199 a year it includes a free annual Full Service worth €120, brake adjustment and repair labour, unlimited puncture repair labour, priority repairs and a discounted rental scooter while your e-bike is being repaired.

Cover starts once your e-bike is eligible. LOCO Care does not cover any fault, damage or wear that your e-bike already has when you buy the plan. Existing issues are repaired at our standard rates first, and your 12 months of cover start once the e-bike is eligible and the plan is activated (see Section 4).

This plan is in addition to your consumer rights. Nothing in these terms limits your statutory rights under Irish and EU consumer law, or your manufacturer warranty.

Non-transferable: The Subscription is tied to the frame or serial number and the customer. It cannot be transferred to another person or e-bike, except under the Goodwill Policy (see Section 9.5).

Subscription and E-Bike are separate: Any issue with your LOCO Care subscription does not affect your statutory warranty rights or your entitlement to return the E-Bike under consumer law. LOCO will not accept an e-bike return on the basis that the customer is dissatisfied with their LOCO Care subscription.

2) Definitions

"LOCO / we / us / our" means LOCO Scooters Limited.

"Customer / you / your" means the purchaser of the LOCO Care subscription.

"E-Bike" means the specific electric bicycle covered by the subscription, identified by its frame or serial number.

"Subscription" means your annual LOCO Care Peace of Mind membership for the E-Bike.

"Activation" means the point at which LOCO confirms the E-Bike meets the eligibility requirements in Section 4 and the Subscription becomes active.

"Plan Year" means the 12-month period beginning on the date of Activation.

"Pre-existing Issue" means any fault, damage, wear-related issue or repair requirement that existed before Activation, whether or not it was known to the Customer.

"Regular Use" means consumer (non-commercial) use within 10,000 kilometres per Plan Year. Usage beyond this threshold may be subject to Fair Usage Policy review.

"Annual Service" means one LOCO Full Service per Plan Year, as described in Section 3.2.

"Brake Labour" means the labour to adjust or repair the E-Bike's brakes, including fitting replacement brake parts. It does not include the parts themselves.

"Repairs" means work carried out by LOCO to restore the E-Bike's function after a fault or failure.

"Fair Usage Policy" means the policy in Section 7, intended to prevent abuse of included and unlimited benefits.

"Rental Scooter" means a temporary rental scooter provided by LOCO during repairs, subject to availability and the conditions in Section 8.

3) What's Included

3.1 Peace of Mind for E-Bikes (€199 per Plan Year)

One Annual Service per Plan Year (our Full Service, worth €120). See Section 3.2.
Brake adjustments and repair labour, up to four times per Plan Year. Replacement parts, including brake pads, discs and cables, are charged separately. Brake levers and handles are not included.
Hydraulic brake line service, once per Subscription. Brake fluid is chargeable.
Unlimited puncture repair labour. Inner tubes and tyres are chargeable. LOCO reserves the right to assess whether a repair is necessary; if the E-Bike is functional and safe, LOCO may elect not to perform the repair.
Priority repairs: LOCO will aim to complete repairs faster than standard, subject to capacity and parts availability.
Rental scooter at 50% off during repairs: €15 for the duration of the repair (see Section 8).

All other repairs and parts are chargeable at LOCO's standard rates and will be quoted before any work is done.

3.2 Annual Service

The Annual Service is LOCO's Full Service, a 27-point inspection and service carried out by our in-house mechanics. It includes checks of the battery, electrics, sensors, frame, fork, headset, suspension, wheels, spokes, bearings, brakes and drivetrain, with wear and torque measurements recorded, and a test ride. Routine cleaning of the E-Bike is not included.

Following the Annual Service, you will receive a detailed PDF service report, including any recommended repairs, associated quotations and photographs of any issues identified during the inspection.

Labour and parts during the Annual Service:

Labour: The Annual Service labour is included at no charge.
Parts: Parts identified as requiring replacement are chargeable. Fitting labour for brake parts is included, subject to the Brake Labour limit in Section 3.1.
Repairs identified during the Annual Service that are not covered will be quoted separately. You are not obligated to proceed with any quoted repairs; the Annual Service inspection and covered work will still be completed.

Timing:

The Annual Service takes place during months 10 to 12 of the Plan Year. LOCO will contact you to call your E-Bike in during this period.
The Annual Service must be booked through LOCO's standard service booking process.
The Annual Service is available once per Plan Year and does not roll over to subsequent years if unused.

3.3 Applies generally

Services are delivered by LOCO at a LOCO repair centre in Ireland during business hours.
Customer must present the E-Bike for service and provide proof of Subscription.
Coverage applies to the subscribed E-Bike only (tracked by frame or serial number).
LOCO Care is available to customers in Ireland only. LOCO Care is not currently available in the United Kingdom.

4) Eligibility, Pre-existing Issues and Activation

LOCO Care plans do not cover faults, damage, wear-related issues or repair requirements that existed prior to the commencement of cover. Any pre-existing issues must be repaired at the customer's expense, at standard repair rates, before plan benefits become available. Purchasing a plan online or in-store does not provide retrospective cover for existing issues. The 12-month coverage period begins once the bicycle meets the eligibility requirements and the plan is activated.

Eligibility: An E-Bike is eligible once LOCO has confirmed it is in satisfactory working condition, with any Pre-existing Issues repaired.
New e-bikes from LOCO: Where the Subscription is bought with a new E-Bike from LOCO, the E-Bike is eligible and the Subscription is activated on the date of purchase.
Plans bought in store for an existing e-bike: LOCO will check the E-Bike at the time of purchase. Any Pre-existing Issue is repaired at standard rates, and the Subscription is activated once the E-Bike is eligible. You can buy the plan at the same visit.
Plans bought online: LOCO will confirm the E-Bike's eligibility on its first visit to a LOCO workshop. The Subscription is activated, and the Plan Year begins, once the E-Bike meets the eligibility requirements.
A Pre-existing Issue cannot be claimed under the Subscription, including where the Subscription was bought after the issue arose.

Example: You buy an e-bike, and two months later you come in with a puncture and decide to buy Peace of Mind. The puncture is repaired and paid for at our normal rates. You can buy the plan at the same visit, and your 12 months of cover start once the puncture is repaired and the e-bike is eligible. Punctures after that are covered.

5) What is NOT Included (Exclusions)

LOCO Care does not cover:

Pre-existing Issues (see Section 4).
Replacement parts, including brake pads, discs, cables, brake fluid, inner tubes, tyres, chains and bearings, unless stated otherwise in these terms.
Battery degradation: Natural capacity loss over time is not covered.
Intentional damage: Damage caused deliberately.
Accidental damage.
Repairs or modifications performed by someone other than LOCO: Unauthorised repairs or modifications (hardware or software) void coverage.
Theft.
Commercial use: LOCO Care is for personal, consumer use only. Commercial use, including delivery riding, is not eligible.
Cosmetic damage that does not affect function (scratches, dents, scuffs).
Routine cleaning.
Damage from misuse such as submersion, pressure or jet washing, or knowingly riding in conditions that would reasonably be expected to cause damage.

6) How Service Works

6.1 Booking and attendance

Services must be booked through LOCO's normal service booking process.
You must deliver and collect the E-Bike during business hours.

6.2 Proof of coverage

LOCO may require proof of Subscription. Proof of Subscription is your order number.
The Subscription applies to a single E-Bike frame or serial number.

6.3 Repairs and parts

Where a benefit includes labour only (brake adjustments and repairs, puncture repairs), parts are excluded and will be quoted separately.
LOCO will not fit parts supplied by customers. All parts used in repairs must be purchased from LOCO.

6.4 No guaranteed turnaround

"Priority repairs" means LOCO will aim to complete repairs faster than standard service, subject to capacity and parts availability.
No guaranteed turnaround time is offered.

6.5 Multiple repairs in a single visit

If you present your E-Bike with multiple issues in a single visit, this counts as one repair per category of repair (brake adjustment, puncture, etc.) for Fair Usage Policy purposes.

7) Fair Usage Policy

7.1 Brake Labour

Brake adjustment and repair labour is included up to four times per Plan Year.
Brake work beyond four times in a Plan Year is chargeable at LOCO's standard rates.
Replacement brake parts are always chargeable.

7.2 Review and abuse prevention

If LOCO believes service usage is excessive or inconsistent with normal personal use, LOCO may:

request additional information about usage;
require inspection before approving further repairs;
refuse further covered repairs or services where misuse or abuse is identified.

8) Rental Scooter During Repairs

While your E-Bike is being repaired by LOCO, you can take a Rental Scooter for a fixed fee of €15 per repair, charged only if you take one.
This represents a 50% discount from the standard rental rate of €30, and covers the full rental period until your E-Bike is ready for collection.
Subject to availability. LOCO cannot guarantee a specific model or specification.
You are responsible for loss, theft or damage to the Rental Scooter while it is in your possession, except where caused by LOCO.
ID required: Yes. Deposit required: No.
Daily late return charge: €5 per day after 3 business days' notice to collect your E-Bike from us.

9) Subscription Term, Renewal and Cancellation

9.1 Term and payment

The Subscription runs for one Plan Year from the date of Activation (see Section 4).
All common payment methods are accepted (card, cash in-store, digital wallets).
No benefits or services are available until payment is successfully processed and the Subscription is activated.

9.2 Renewal

The Subscription auto-renews annually unless cancelled at least 14 days before the renewal date. If you cancel, your Subscription remains active until the end of the current Plan Year.
Auto-renewal applies only where a valid card payment method is on file. Otherwise the Subscription expires at the end of the Plan Year unless you actively renew.
LOCO will contact you 30 days before your renewal date to confirm the renewal and notify you of any changes to pricing or terms. If you do not wish to accept a new price, you may cancel before the renewal date.
If your payment method has expired or payment cannot be processed, LOCO will contact you and retry. If payment is not received after retries, your Subscription will not renew.

9.3 Cooling-off period (distance sales)

If the Subscription is purchased online or by phone (distance sale), you may have a statutory right to cancel within 14 days, subject to Irish/EU consumer law. You can cancel by submitting LOCO's cancellation form online, or by requesting a cancellation email link and replying via email. LOCO will send cancellation confirmation within 2 business days.

9.4 Refunds

No refunds after the cooling-off period, except where required by law.
The Subscription is tied to the frame or serial number and the customer and cannot be transferred.

9.5 Goodwill Policy (replacement e-bike)

If your subscribed E-Bike is stolen, written off, or you purchase a new e-bike from LOCO during your Plan Year, you may transfer the remaining time balance of your Subscription to the new e-bike. The remaining value is calculated pro-rata based on months unused and deducted from the cost of a new 12-month LOCO Care plan on the replacement e-bike. The transfer must be requested, and any balance paid, at the point of purchase of the replacement e-bike from LOCO.

10) Liability

To the maximum extent permitted by law, LOCO is not liable for indirect or consequential losses (e.g., loss of earnings, missed work) arising from E-Bike downtime. Nothing in these terms limits liability where it cannot legally be limited.

11) Data Protection and Privacy

LOCO collects and processes personal data (including your name, contact details, e-bike frame or serial number, and service history, including service reports and photographs) in order to provide LOCO Care services, in accordance with the GDPR and Irish data protection law. For full details, please see our Privacy Policy.

12) Changes to Terms

LOCO may update these terms from time to time. Updated terms apply to new subscriptions and renewals from the date of the change. Your current Plan Year continues under the terms that applied when you purchased or last renewed your Subscription.

13) Governing Law and Jurisdiction

These terms are governed by the laws of Ireland. Any disputes arising from these terms or your Subscription shall be subject to the exclusive jurisdiction of the Irish courts.

14) Contact and Complaints

Customer support email: info@locoscooters.ie
Customer support phone: 01 524 2062 (select the option for repairs)
Please have your order number ready.
If we cannot resolve your complaint to your satisfaction, you may pursue your claim through the Irish Small Claims Court (claims up to €2,000). Nothing in these terms prevents you from exercising your statutory rights under Irish or EU consumer law.

15) Acceptance of Terms

By purchasing a LOCO Care subscription for an e-bike, you confirm that:

You have read, understood and agree to be bound by these Terms & Conditions.
You understand the scope of coverage, including the eligibility requirements, exclusions and Fair Usage Policy.
The E-Bike covered by this Subscription is for personal, non-commercial use.
LOCO Care is a service subscription and does not constitute insurance.