LOCO Care · E-Bikes
Peace of Mind for your e-bike
Unlimited puncture repairs, a full annual service and priority repairs from our own workshop. One price for 12 months.
- Serviced by our own mechanics in Dublin
- PDF service report with photos after every service
- Stores in Blanchardstown, Portobello and Cork City
- Unlimited puncture repair labour
- Free annual service worth €120
- Brake labour included
- Priority repair queue
- 50% off a rental scooter
- PDF service reports
- Daily commuters
- Moderate to high mileage riders
- Anyone who relies on their e-bike every week
Cover starts once your bike passes a quick eligibility check. Full terms and conditions
Your annual service, done properly
Book your included service any time in months 10 to 12 of your plan. Our mechanics work through a full inspection, not a quick once-over.
- Bolts checked and torqued to the manufacturer's settings (Nm)
- Brake pads and discs measured for wear
- Drivetrain checked for wear, cleaned and lubricated
- Wheels, spokes and tyres inspected
- Motor, battery and electrics checked
- Test ride before handover
A PDF service report after every service
Following your service, you will receive a detailed PDF service report, including any recommended repairs, associated quotations and photographs of any issues identified during the inspection.
How your cover starts
Your 12 months start when your bike is in good working order, not before.
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1
Buy your plan
Online, or in any LOCO store.
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2
Quick eligibility check
We confirm your bike is in good working order. Any existing issues are repaired first at standard rates.
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3
12 months of cover
Your cover starts once your bike is eligible and the plan is activated.
Already have a problem with your bike? You can still buy a plan. The existing issue is repaired first at our standard rates, and your 12 months of cover start after that. Buying a plan online or in store does not cover issues that already exist.
Good to know
- Brake adjustment and repair labour is included up to four times a year. Replacement parts, including brake pads, discs and cables, are charged separately.
- Faults, damage or wear that existed before your cover started are not covered.
- Cover is for one e-bike, identified by its serial number.
- For personal use only. Delivery and other commercial use is not covered.
- Your statutory warranty rights are not affected.
Common questions
My bike already has a puncture. Can I buy the plan now?
Yes. We repair the existing puncture first, charged at our standard rates, and you can buy the plan at the same visit. Your 12 months of cover start once the bike is fixed and eligible. The existing puncture can't be claimed under the new plan.
I bought my plan online. When does my cover start?
Your cover starts once your bike has passed a quick eligibility check and your plan is activated. Buying a plan online doesn't cover any issue your bike already has. If we find an existing fault, it's repaired at our standard rates first, and your 12 months start after that.
Are brake pads and discs included?
Brake adjustments and repair labour are included up to four times per year. Replacement parts, including brake pads, discs and cables, are charged separately.
When can I book my annual service?
Any time in months 7 to 12 of your plan. Afterwards you'll receive a PDF service report with photos of any issues we found and quotes for any recommended repairs.
Can I use the plan if I ride for deliveries?
No. LOCO Care is for personal use only. Commercial use, including delivery riding, is not covered.
Does this affect my warranty?
No. Your manufacturer warranty covers manufacturing defects, and your statutory rights are not affected. LOCO Care covers the everyday wear and tear that a warranty doesn't, like punctures and servicing.
Ride every day without worrying about the next repair
€199 for 12 months of cover. Full terms and conditions