Inspection & Quotes
February '25: We are currently accepting repairs even if the item was not purchased from us. We continue to reserve the right to turn down any repair at the point of check in.
We reserve the right to turn down a repair at the point of check-in. There are a number of scooters and bikes that we do not offer service for and we may turn down a repair without providing a reason. We may also turn down a repair if the item has been worked on elsewhere, or if the item is presented to us alongside parts that have already been removed.
A €80 non-refundable booking deposit is taken at the point of check-in for all non-warranty repairs. This booking fee is charged at the point of booking in a repair scheduled for a future date also. This booking fee is a part payment in advance for your final bill. If you choose not to proceed with a quotation, or your item is unrepairable or a non-economical repair, we will retain this €80 as payment for time spent working on your item to diagnose the issue or provide a quote. In most cases, we need to strip your electric scooter or bike and replace what we suspect to be the faulty component to confirm our opinion. This means that we have to do the repair to confirm the required part. If, at that stage, you choose not to go ahead with the quote, we have to undo the repair and this is time consuming, and chargeable. This is also our minimum service fee for all non-warranty repairs (excluding punctures). For clarity, the word "service" is intended to describe all of the physical and administrative inputs required to inspect/repair your item. For punctures, the booking fee is €30.
It is our policy to quote for a repair only if the repair will cost more than €120. By checking your item into our repair centre, you are deemed to have given approval for any work up to and including €120. Quoting for smaller jobs negatively impacts the workflow in our repair centre and slows us down greatly. Anything above this will be quoted.
Abandoned Items Policy
To ensure smooth operations and avoid additional fees, you are required to collect your item within 7 days of being informed that it is ready to collect. If your item is not collected by the specified deadline:
It will be transferred to offsite storage at a cost to you of €10 per day for the first 7 days. After this period, the storage fee will increase to €15 per day for the following 14 days. Items uncollected for 28 days from the notification date will be considered abandoned and will be disposed of in any manner of our choosing.
Repair Warranty
For all repairs carried out by LOCO, we provide a 12-month warranty on any parts sold and 30 days on the labour. There is no warranty on wear and tear parts such as tyres, tubes and all brake components.
Warranty Items
If the item which you are checking into our repair centre is under warranty, it is your responsibility to inform us that this is the case. If you fail to inform us that there is warranty on the item, please do not be surprised if you are sent a quote for the repair. You will be required to furnish proof of purchase when checking in an item which is under warranty, and the warranty is not transferable from one customer to another. There is no warranty on wear and tear parts such as tyres, tubes and any brake components. Unless you have purchased a waterproof scooter, or a water damage warranty, water damage will void the product warranty in full.
By checking in your item, you are agreeing to the Terms and Conditions set out above.